The client has a presence in over 60 countries. It has an installed base of over 100,000 rail vehicles worldwide. The company offers the broadest product portfolio & is recognized as the leader in the global rail sector.
The fleet of modern 3 & 4 car EMU Electrostar* units running in the southeast of the England were underperforming through their daily unit availability.
The business was hemorrhaging an average of £124K per month to the Train Operating Company in Liquidated Damages through the Performance Regime contract for the year of 2005.
Working closely with the Fleet Management team to clearly structure the client needs, the performance improvements identified focused upon developing the organisation through the implementation of Lean techniques & operational best practice.
The performance improvement strategy centered on a Visual Management Operations Centre which focused on the Fleet Performance Regime Contract Key Performance Indicators.
Liquidated Damages reduced by > £100K per month.
Cost avoidance from Liquidated Damages for 2006 > £1M.
Visualisation aligned to the Performance Regime Contract.
Multi Functional Operations Centre created & sustained.